Return window
Tell us within 7 days of delivery that you want to return an item. The parcel itself can reach us afterwards; the notice is what has to land inside the window.
Condition we can accept
Unassembled and unused, in the original flat-pack with the fixings bag intact, and with the invoice. Once panels are bolted the powder coat around every hole is broken, and a chair that has been sat in cannot be sold as new.
What we cannot take back
Assembled or part-assembled furniture, panels drilled or cut, made-to-order finishes, clearance stock, gift cards, and anything returned without the flat-pack that protects the edges in freight.
Damaged, wrong or short
Film the parcel as you open it. A dented panel, a scratched powder coat, a bent drawer runner, the wrong finish or a fixings bag short of its count is covered if that unboxing video reaches us within 48 hours of delivery. We cover the replacement and the return freight in those cases, and the invoice in the parcel is all the paperwork we need.
Refund timing
Once a return is approved, the refund is processed within 12 business days to the original UPI handle or bank account. For a Cash on Delivery order we take your UPI ID in writing before releasing it.
How to start a return
Email hello@cavoracrescent.shop with the order number, a line about what is wrong, and the video if the parcel arrived damaged. Instructions follow within one to two working days, with a pickup where the route allows one.