Where your parcel ships from
Every order is packed and dispatched by us from Kanpur. We hold the stock ourselves rather than drop-shipping, so what is listed is what is on the shelf.
Cabinets and chairs ship flat-packed with the fixings bagged and taped inside the largest panel, and castors boxed separately so a wheel stem cannot score a powder-coated face in transit.
Handling time
Orders are picked, checked against the listed contents and dispatched in up to 3 business days, Monday to Saturday. Orders confirmed after 3:00 PM IST enter the next working day’s list. Sundays and public holidays are not working days.
Delivery across India
After handover the courier takes 5-8 business days to metro addresses and 7-12 business days to the rest of India. Counting the handling window, the usual estimate is 6-15 business days from the order.
We ship with Delhivery Heavy / VRL. Office furniture moves on a freight line rather than a parcel network, and delivery is to your gate or building entrance — not carried upstairs and not assembled.
Shipping charges
Free shipping applies from ₹1,999 upwards. Below that a flat ₹69 is charged whatever the parcel weighs, shown in the cart before you pay. No handling or packing fee is added afterwards.
Cash on Delivery
Cash on Delivery sits alongside UPI. A few distant PIN codes are outside our courier partners’ COD network and the checkout says so before you confirm. We do not charge a COD convenience fee.
Tracking
A tracking link is emailed and texted on the first courier scan. If nothing moves for two working days, send the order number to hello@cavoracrescent.shop and we will chase the hub. The transporter calls ahead; somebody has to be present to receive and sign, because a flat-pack pallet cannot be left at a door.